Support
Get help with Celeredge
Every request reaches the team that builds the product. Email us and we will pick it up — there is no ticket maze, and no bot in between.
Contact us
| What you need | Where to write |
|---|---|
| Product support, bugs, questions about how something works | hello@celeredge.com |
| Billing, subscriptions, plan changes, marketplace purchases | sales@celeredge.com |
| Security or privacy concerns | privacy@celeredge.com |
One inbox, answered by the people who build it
Response times
We aim to acknowledge every request within one business day, Monday to Friday. Anything that blocks you from working — you cannot sign in, a deck or report will not generate, an assessment is stuck — goes to the front of the queue and we will tell you what we have found rather than leaving you waiting in silence.
Enterprise agreements can include a named contact and agreed response targets. Ask sales@celeredge.com if you need that in writing.
What to include
You do not need a formal report, but these few details usually turn a day of back-and-forth into a single reply:
- The email address and workspace you were signed in as
- What you were trying to do, and what happened instead
- A link to the engagement, assessment or deck involved
- Roughly when it happened, and a screenshot if you have one
Please do not send passwords or API keys. We will never ask you for them.
Which product?
Celeredge Platform — assessments, engagements, analysis and reporting, at app.celeredge.com.
Deck Studio — AI-drafted presentations, at studio.celeredge.com. It uses the same Celeredge sign-in.
Either way, write to the same address above and say which one you are using.
Bought through Microsoft Marketplace?
If you bought a subscription through the Microsoft commercial marketplace, support still comes from us here — not from Microsoft. Email sales@celeredge.com and mention that it is a marketplace subscription.
If your purchase completed but your workspace has not been upgraded, open the subscription in the Azure portal and choose Configure account. That returns you to the setup page where the subscription is linked to your workspace. If that does not resolve it, write to us with the subscription name and we will sort it out.
Documentation
Product documentation lives at docs.celeredge.com. Common questions are answered on the FAQ.
Security and privacy
For how we protect client data, see Trust & Security. For how we handle personal data, see our Privacy Policy. To report a suspected vulnerability, write to privacy@celeredge.com and we will respond before disclosing anything publicly.